You use this utility for tunneling the connection between a client device and the Administration Server. This utility must be stored on the administrator's workstation. To establish remote connection to a device, you must have two utilities: If this option is disabled, remote connection is not possible. If you do not have the license, enable this option locally on the target managed device. ![]() If you have a license for the Vulnerability and Patch Management feature, you can enable this option forcibly when you establish connection to a managed device. For example, in Windows 10, this option is called Allow Remote Assistance connections to this computer (you can find this option at Control Panel → System and Security → System → Remote settings). Remote connection must be allowed in the operating system settings of the target managed device. Upon establishing the connection with the device, the administrator gains full access to information stored on this device and can manage applications installed on it. Remote connection to a device through the Network Agent is possible even if the TCP and UDP ports of the client device are closed. ![]() ![]() The administrator can obtain remote access to the desktop of a client device through a Network Agent installed on the device. Remotely connecting to the desktop of a client device
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